Oisin Hanrahan is observant. He observed a friend with a messy room early in his college career, and this birthed the idea of Handy Cleaning services. He observed the way that customer satisfaction played such an important part in the overall business structure. Hanrahan also observed how customers would essentially return and book services again if they had confidence in what the contracted workers were doing. All of these observations has given him a lot of room to grow the company the way he wants to grow it.
This is a business that is expanding through the United States and other countries. People are finding out that this is the best source for cleaning their homes, and they want to get on board with other satisfied customers. That is the power of social media, and Oisin knows and observes this as well.
Hanrahan has learned that the contracted workers may be contracted, but they are ultimately representing Handy. This means that the company has to do the job of structuring these workers before they go out. They have to get background checks. They must have a level of professionalism.
Handy has managed to make customers take notice of their excellent cleaning skills. This company has become one of the innovators that has also given customers the opportunity to book other services like TV mounting, painting and plumbing. All of these added services will help the company grow as the ultimate on-demand services for the home. That is why Handy has managed to stay on top. The leaders that are in place are observing everything that comes their way, and they are staying mindful of customer needs.